Responsible Gambling

We are committed to safer gambling and to keeping play under control. We take player safety seriously and provide clear tools and guidance so customers can manage their activity, limit harm and make informed choices. This page explains our approach and the practical controls available to all account holders.

Player protection principles

We aim to protect customers by promoting controlled play, clear information and easy-to-use account controls. We respect personal limits, privacy and the right to step away. Our team is trained to act on concerns and to help customers use the safeguards we offer.

Activity-control tools

Customers can access a range of tools from their account dashboard. These include deposit and spending controls, session time reminders, temporary account pauses and self-exclusion options. Use these tools at any time to reduce risk and stay in control.

Deposit limits

You can set daily, weekly or monthly deposit limits to help manage spending. Limits can be raised or lowered from your account, though increases may be subject to a short waiting period. We encourage choosing a level that fits your budget and reviewing it regularly.

Loss limits

Loss limits allow you to cap net losses over a chosen period. Setting a loss limit means you will be blocked from further activity when that cap is reached. This is a practical way to prevent chasing losses and keep play within safe boundaries.

Time limits and session controls

Use session timers and reality checks to limit playing time. You can set automatic reminders after a set period, schedule regular breaks or apply account-level time restrictions. Regular pauses help keep play in perspective and support healthier routines.

Self-exclusion and account breaks

If you need a longer break, you can self-exclude via your account or by contacting our support team. Self-exclusion prevents access to the account and marketing while it is active. Options include short and extended periods; our team will explain the steps and any follow-up required to restore access.

Signs of problematic behaviour

Look out for changes such as spending more than intended, hiding activity, neglecting responsibilities, or feeling unable to stop. Repeated chasing of losses, borrowing to fund play or persistent preoccupation are also warning signs. If you notice these, consider using the controls listed above and seek support.

Tips for maintaining control

Set clear deposit and time limits, take regular breaks, avoid playing when stressed or tired, and do not use gambling to solve financial problems. Share limits with someone you trust and review your activity regularly. Small practical changes can make a big difference.

Professional help and support organisations

If you need further help, contact specialist organisations such as GamCare or the National Gambling Helpline for confidential advice and treatment options. You can also speak to Citizens Advice for financial and legal guidance. For help from us, contact support via your account or email [email protected].