Our support team can help with questions about the site, account-related issues, technical concerns and general feedback. If a page is not working as expected or you need help finding information, choose the contact channel that suits you. Email is useful when you want to include screenshots or explain an issue in detail. You can also call the team during the working hours shown below.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Phone number | +44 20 7946 0738 |
| Working hours | Monday to Friday, 09:00 - 18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or documents. Please send your message to [email protected] using a clear subject line and full contact details so we can verify your case quickly. Include your account ID and any relevant attachments to prevent delays in processing.
Contact Form
Response Time
Our support team reviews every request as quickly as possible. Most inquiries receive a reply within one business day. More complex issues may take longer to resolve, depending on their nature and the information needed to investigate them. Please include relevant details in your message so we can direct your request to the right team and provide a useful response.
Feedback
We welcome your feedback, suggestions, and ideas to improve the site. Tell us about bugs, feature requests, game selection, payments, or UX, every note helps. Feedback is reviewed by our team and used to prioritise updates and fixes, so you’ll see practical improvements over time. Use the contact form or [email protected] to get in touch.